Contact
No ticket queue, no chatbot answering first. One address, read by the person who can actually do something about what you write.
Contact us — for anything: a bug, a billing question, a security report, or just "is this the right tool for what I'm trying to do."
Reporting a bug
Include what you expected, what happened instead, and the model name or decision ID if there's one — that's usually enough to reproduce it without back-and-forth.
Security issue
Same address works, or see Trust & Security for what's already documented about how credentials and evidence are handled.
Before you write in
The FAQ and API docs answer most "how does X work" questions faster than waiting on a reply.
Response time
No guaranteed SLA on general questions. Business-plan customers get a 24h target — see pricing.